


All returns must be accompanied by a copy of the original invoice and a completed returns form which can be downloaded using the following link:.If there are any customs fees to pay, we will deduct these from your refund/credit. International returns must be marked as 'Return - Failed Sale’ on any customs documentation. Returns We want you to be happy with your purchase from Electrex World Limited however there may be certain instances when products may need to be returned. A minimum restocking/administration charge of £5 + VAT will be made on returned goods. We will not accept returned goods without prior consent except under guarantee. If an item has been ordered in error, you should inform us within 14 days of delivery. If goods are found to be in good working order a testing/administration charge of £15 + VAT and return postage will be made to the customer. Once the fault has been verified, a repair or exchange of goods will be issued. If any of your purchases develop a fault within its warranty period it will need to be returned.
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Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. Items should be returned in their original packaging when possible with a copy of original documentation. If your items are faulty on arrival, you should inform us within 14 days of delivery. On their return they can be replaced or a refund issued via your original payment method. If any items were damaged in transit, we ask that you report it to us within 7 working days. Any warranty does not cover defects due to abuse, misuse, improper installation or modification.Race bike components - no warranty in line with industry practice.Off-road bike components - six months from the date of purchase.Road bike components - one year from the date of purchase.
